Terms and Conditions
This agreement applies as between you, the User of this Website and IWED Global LLC, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that IWED Global LLC makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the IWED Global LLC proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means Our place(s) of business located at 98 SE 7th St., Deerfield Beach, FL USA 33441 and any third party or subsidiary location at which we (IWED) is hosting educational event(s) ;
"System": means any online communications infrastructure that IWED Global LLC makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by IWED Global LLC and acting in the course of their employment;
"Website": means the website that you are currently using (iwedglobal.com) and any sub-domains of this site (e.g. learn.iwedglobal.com) unless expressly excluded by their own terms and conditions; and
"We/Us/Our": means IWED Global LLC, a company incorporated in the United States, located at 98 SE 7th St., Deerfield Beach, FL 33441.
2. Age Restrictions
Persons under the age of 16 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers procuring Services in the course of business.
4. Intellectual Property
- 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of IWED Global LLC, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable the United States of America and International intellectual property and other laws.
- 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.
5. Third Party Intellectual Property
- 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
- 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of IWED Global LLC or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site iwedglobal.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at customerservice@iwedglobal.com or call us in the following number: 1-800-504-7615
9. Use of Communications Facilities
- 9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
- 9.1.1 You must not use obscene or vulgar language;
- 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- 9.1.3 You must not submit Content that is intended to promote or incite violence;
- 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
- 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- 9.1.6 You must not impersonate other people, particularly employees and representatives of IWED Global LLC or Our affiliates; and
- 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
- 9.2 You acknowledge that IWED Global LLC reserves the right to monitor any and all communications made to Us or using Our System.
- 9.3 You acknowledge that IWED Global LLC may retain copies of any and all communications made to Us or using Our System.
- 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
10. Accounts
- 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
- 10.1.1 all information you submit is accurate and truthful;
- 10.1.2 you have permission to submit Payment Information where permission may be required; and
- 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
- 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
- 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
- 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
11. Termination and Cancellation of Accounts
- 11.1 Either IWED Global LLC or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
- 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
12. Services, Pricing and Availability
- 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from IWED Global LLC correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
- 12.2 Where appropriate, you may be required to select the required Plan of Services.
- 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
- 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
- 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
13. Orders and Provision of Services
- 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between IWED Global LLC and you.
- 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
- 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
- 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
- 13.2.3 Relevant times and dates for the provision of the Services;
- 13.2.4 User credentials and relevant information for accessing those services.
- 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
- 13.4 Payment for the Services shall be taken via your chosen payment method, immediately.
- 13.5 We aim to fulfill your Order within 72 hours following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
- 13.6 IWED Global LLC shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
- 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
- 13.8 IWED Global LLC provides technical support via our online support forum and/or phone. IWED Global LLC makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
14. Cancellation of Orders and Services
We want you to be completely satisfied with the Products or Services you order from IWED Global LLC. If you need to speak to us about your Order, then please contact customer care on 1-800-504-7615, or by email at customerservice@iwedglobal.com or write to us at our address (see section 1 above). You may cancel an Order that we have accepted without penalty within 7 days of purchase. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
- 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between IWED Global LLC and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: info@iwedglobal.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
- 14.1.1 As specified in Clause 14.1 for European Union only, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
- 14.1.2 As specified in Clause 14.1 for European Union only, If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
- 14.1.4 As specified in Clause 14.1 for European Union only, Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.
15. Privacy
Use of the Website is also governed by Our Privacy Policy (iwedglobal.com/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
16. How We Use Your Personal Information (Data Protection)
- 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
- 16.2 We may use your personal information to:
- 16.2.1 Provide Our Services to you;
- 16.2.2 Process your payment for the Services; and
- 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
- 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
- 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.
17. Disclaimers
- 17.1 We make no guarantee that it will be compatible with all systems. We make no guarantee of any specific results from the use of our Service or Services.
- 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
- 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
- 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
- 17.5 You hereby acknowledge and agree that participation in any class or activity in any way sponsored by and/or conducted in any fashion by The Institute of Wedding & Event Design LLC (IWED), including usage of equipment, services, any facilities, equipment or premises, involves risks of injury to persons and property, and Participant assumes full responsibility for such risks.
- 17.6 You hereby release IWED, its directors, employees and agents harmless from any and all liability to yourself, your children and your personal representatives, assigns, heirs and next of kin for any loss or damage, and forever gives up any claim or demands therefore, on account of injury to your person or property, including injury leading to your death, whether cause by active or passive negligence of IWED or otherwise, to the fullest extent permitted by law.
- 17.7
18. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
- 19.1 The Website is provided “as is” and on an “as available” basis. IWED Global LLC uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
- 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
- 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
- 20.2 Nothing in these Terms and Conditions excludes or restricts .
- 20.3 Nothing in these Terms and Conditions excludes or restricts IWED Global LLC's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
- 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and IWED Global LLC.
24. Communications
- 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to customerservice@iwedglobal.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
- 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and IWED Global LLC shall be governed by and construed in accordance with the Law of England and Wales and IWED Global LLC and you agree to submit to the exclusive jurisdiction of The United States of America.
26. Release, Waiver of Liability & Indemnity for Class
- 26.1 You hereby acknowledge and agree that participation in any class or activity in any way sponsored by and/or conducted in any fashion by The Institute of Wedding & Event Design LLC (IWED), including usage of equipment, services, any facilities, equipment or premises, involves risks of injury to persons and property, and Participant assumes full responsibility for such risks.
- 26.2 In consideration for participation in any event or class activity sponsored by IWED, participant agrees to the following: you hereby acknowledge and agree that participation in any class or activity in any way sponsored by and/or conducted in any fashion by The Institute of Wedding & Event Design LLC (IWED), including usage of equipment, services, any facilities, equipment or premises, involves risks of injury to persons and property, and you assume full responsibility for such risks.
- 26.3 You hereby release IWED, its directors, employees and agents harmless from any and all liability to yourself, your children and your personal representatives, assigns, heirs and next of kin for any loss or damage, and forever gives up any claim or demands therefore, on account of injury to your person or property, including injury leading to your death, whether cause by active or passive negligence of IWED or otherwise, to the fullest extent permitted by law.
- 26.4 It is acknowledged that participation may include but not be limited to the following: Pipe and drape assembly, climbing ladders, table draping with pins and hardware, centerpiece design with glass items and ceiling draping with ladder climbing, installation of flooring and laminate materials, and more. You also hereby agree to indemnify IWED from any loss, liability, damage or cost IWED may incur due to you using any facilities or equipment of IWED whether caused by participant or otherwise.
- 26.5 You must follow any safety precautions that IWED Global may have in place.
- 26.6 You further expressly agree that the foregoing release, waiver and indemnity agreement is intended to be as broad and inclusive as is permitted by the law of the State of Florida and that if any portion is held invalid, it is agreed that the balance shall, notwithstanding, continue in full force and effect.
- 26.7 You acknowledge that you have read this release and waiver of liability and indemnity clause, and agree that no oral representations, statements or inducement apart from this Agreement has been made. You further agree that any and all litigation shall occur in the State of Florida, Seventeenth Judicial Circuit, Broward County.
- 26.8 You agree that IWED will not be held liable for any costs related to attending an IWED event, including travel costs, food and lodging, and any other costs incurred by the Participant to attend the event.
- 26.9 In the event that you are attending the 3 Day Floral Course provided by IWED, you are doing so at their own discretion and with full understanding that live flowers and scents will be used during the course. In the event that you are attending the 2 day Balloon course provided by IWED or the 1 day Dance Floor wrapping course it is with the full understanding that latex and other materials will be used. You, the student, must notify the IWED staff ahead of time of any allergy concerns to determine if participation in the course is possible. IWED will not be held responsible for any health-related issues with students participation in any course. If you have any questions about the materials used in the course instruction, please speak to an IWED staff member immediately.
27. Compensation
You, the participant, agree to pay in full for the IWED services before participating in said services. Any failure to make payment for services will result in cancellation of the Participants class registration, and restriction of access to online materials.
28. Cancellations
- 28.1 Customers who wish to cancel their in person class registration within 7 days of enrollment are able to receive a full refund of their payment with written notice sent to billing@iwedglobal.com. No refund will be given if the customer fails to provide written notice within 7 days of enrollment.
- 28.2 For all hands on location workshops, The Institute of Wedding and Event Design (IWED) reserves the right to cancel a workshop for any reason the company sees fit and provide all enrolled clients with a minimum notice of one week.
- 28.3 IWED is not responsible for any additional expenses a client may incur due to their enrollment in a cancelled workshop.
29. Refunds
- 29.1 A refund of any kind is not available for any reason. If a student is unable to attend a workshop they must contact billing@iwedglobal.com to arrange to remove their roster seat. Payments made may be considered transferable to another date of the same class type, upon payment of applicable mandatory Transfer Fee (see below).
- 29.1.1 If the student receives a promotional gift card as part of a sales promotion and the student cancels their enrollment the amount of the gift card will be added to the total value of their contract.
- 29.2 Transfer Fee: A fee of $150 USD will be applied to any student/participant/customer who reschedules an in-person workshop with less than 10 business days notice.
- 29.2.1 If a customer/student is found to be in bad standing with the billing department, the they will be barred from registering and attending future IWED classes until their debt is paid in full.
- 29.3 If a customer does not attend a workshop and does not notify us of their intention not to attend, any and all payments made up to that point in time will be non-refundable and non-transferrable to any other enrollment.
- 29.4 Under no circumstances will any enrollment to IWED Online Courses be refundable beyond 7 days. Nor will it be refundable if the student has completed the online course before requesting the refund.
- 29.5 Supplemental courses taught by IWED and offered under the IWED brand will adhere to the same guidelines as listed above herein.
- 29.6 In the event that a customer/student is not able to attend the workshop due to illness, act of god, or any other situation that prevents the client from physically attending, the student must provide written notice to IWED to receive consideration for special circumstances.
- 29.7 For any IWED Online course(s) all products are non-refundable. In this case ‘products’ are defined to include both tangible and intangible goods and services provided to the client by IWED and its partners and can include, but is not limited to: equipment purchased for the purpose of course completion and access to online course material(s).
- 29.7.1 Customers who purchase an IWED Online course are responsible for paying for any hardware and course materials that are not provided as part of the standard purchase agreement.
- 29.7.2 Access to IWED Mobile App is considered having access to IWED content. The Participants access will be revoked in the event that the Participant is found to be in poor financial standing.
- 29.8 Refunds for goods will not be provided for any reasons and are deemed non-refundable and non-transferable.
- 29.9 If a student decides to cancel their participation in an online course, within the 14 day window, and has ordered or received equipment at a reduced rate that is available only to active IWED online students, then that client shall be responsible for paying the remaining balance of the FULL RETAIL value of the equipment.
30. Certificate
- 30.1 All Participants who have completed their In-Person IWED course and paid their tuition in full will be provided a digital certificate celebrating their achievement as well as a printed hardcopy.
30.2 All participants who complete virtual or online courses will receive digital certificates of completion. Printed copies are not available from IWED.
31. Other Policies & Information Pertaining to IWED/Its Subsidiaries & Its/Their Practices
- 31.1 The Institute of Wedding and Event Design LLC does not access or share any of the information that is entered into the IWED Mobile App with any third party companies.The information that is entered into the IWED Mobile App is strictly to allow access to content that is available to the Participant as part of their course purchases.
- 31.2 IWED is an equal opportunity employer who focuses on hiring talented individuals who excel in the wedding and event industry. IWED strives to provide an environment that is inclusive for all and free of any bullying, discrimination or bias for all staff, students and partners.
- 31.3 Indemnity Except where prohibited by law, by using the services provided by The Institute of Wedding & Event Design LLC you indemnify and hold harmless the Company, our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our services or your violation of these Terms and Conditions.
- 31.4 Applicable Law These Terms and Conditions are governed by the laws of the State of Florida.
- 31.5 Dispute Resolution Subject to any exceptions specified in these Terms and Conditions, if you and The Institute of Wedding & Event Design LLC are unable to resolve any dispute through informal discussion, then you and The Institute of Wedding & Event Design LLC agree to submit the issue for pre-trial mediation in Broward County Florida. All legal matters will be held in Broward County in the state of Florida. The Institute of Wedding & Event Design LLC shall not be held liable to cover any costs related to mediation or litigation as stated in these Terms & Conditions.
IWED | The Institute of Wedding & Event Design
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98 SE 7th St. Deerfield Beach, FL 33441
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1-800-504-7615
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